Returns & Exchanges

We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange or full refund on online orders (excluding shipping charges) within 14 days of purchase provided the tax invoice can be produced, the original labelling is in tact and items are returned in unworn condition.

To ensure you receive your preferred exchange choice please email with your name, contact details, invoice number and details of the preferred replacement choice (item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment.

To return your preferred choice to you, a Postage & Handling charge will be applied once we receive the item you wish to exchange. We will contact you to process your payment, please ensure we has your best contact details. The Returns and Exchanges form sent to you with your invoice must be completed and returned with your garments.

Items with a Defect or Incorrect Item
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect or an incorrect item, please email with your name, order reference number and a description of the problem and we will resolve the issue as quickly as possible.

Step reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Step a replacement item will be shipped where possible subject to stock availability or a full refund including postage will be issued.

Please note:
Step will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charge.
You need to send the original or a copy of receipt with your order.
In the event that your product is lost in transit, Step will not be held liable and therefore recommends that you send all returns via Register Post. We ask that you allow 7 business days from the day your return your package for your account to be credited.

All items must be returned within 14 days of original order.
Items have to be returned unworn, with original tags intact.
Due to health regulations we are unable to accept return of hair accessories, hosiery and undergarments unless deemed faulty or wrongly delivered.
All returns must be sent back via registered post.
Online purchases must be returned to the address below.
We can not guarantee that the item you wish to exchange your purchase for will be available.

Refunds generally exclude shipping cost. If for some reason our quality control team missed a manufacturing fault or sent the wrong item, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns.

No refunds or exchanges will be given on sale/clearance items for change of mind or incorrect size selection. Enclose your receipt, Returns and Exchanges form and merchandise to:

15 Queen Street
Blenheim 7201
New Zealand

For further enquiries please email us at